Refund Policy

All payments on DNLeads are processed by Paddle, which acts as the Merchant of Record for every transaction. This means you purchase from Paddle, not directly from DNLeads. Paddle handles payment processing, sales tax, invoicing, and refund management in accordance with their customer terms.

Receipts and billing records are issued by Paddle as part of the purchase flow.

DNLeads offers one-time monthly credit purchases. Each purchase activates access for 30 days or until the credits run out.

Credits are consumed when searches are executed. Keywords Leads: up to 10 keywords and 1,000 saved domains per paid search. Paid discovery shows one total credit estimate first. Free Keywords includes one lifetime search of up to 50 leads. Industry limits appear when enabled. Domain Leads costs 20 credits per accepted domain. Maps Leads and Advertiser Leads charge their displayed tier price per accepted search.

There are no recurring subscriptions or automatic renewals.

Outreach access and verification credits are separate purchases from Lead tools. Outreach 30-day access is paid once for 30 days; Annual access is paid once for 12 monthly allowance cycles. Verification purchases grant the exact number of credits shown in the confirmed quote.

Under Paddle's customer terms and applicable consumer protection laws, you have the right to cancel a one-time purchase within 14 days of the transaction date and request a full refund.

This statutory right no longer applies once the digital product has been used. Since DNLeads delivers search results immediately upon execution, using credits to run searches may void your cancellation right for that purchase.

Refunds are reviewed on a case-by-case basis by Paddle. A refund may be granted when:

For Outreach and verification purchases, include the receipt and purchase type in your request. Approved reversals may remove remaining access or unused purchased credits. Partial reversals or purchases with used allowances or credits may need support review; a request does not itself change your balance.

• The request is submitted within 14 days of the purchase date.

• The purchased credits have not been used.

• The product does not work as described and the issue could not be resolved by our support team.

• The purchase was the result of confirmed fraud.

Refunds are generally not available when:

• You changed your mind after purchasing.

• You decided not to use the product.

• Credits have already been used to run searches.

• The issue results from incorrect usage or configuration.

• A chargeback or payment dispute was opened before contacting support.

• The 14-day cancellation period has expired.

To request a refund, use one of the following methods:

• Click the "View receipt" or "Manage payment" link in your Paddle confirmation email and select the refund option.

• Contact our support team at support@dnleads.co with your account email and order details.

All refund requests must be submitted within 14 days of the purchase date. Requests are processed by Paddle and, if approved, refunded to the original payment method.

Approved refunds are issued by Paddle to the original payment method used for the purchase. Processing typically completes within 14 days of approval, though the timing may vary depending on your payment provider.

Accounts that abuse the refund process, open payment disputes after substantial credit usage, or repeatedly attempt to bypass these rules may be suspended while the matter is reviewed.

For billing questions or refund requests, email support@dnleads.co with your account email and purchase details. You can also reach Paddle directly through the support link in your purchase receipt.